Market rent tenants may not qualify for rental subsidy.  If a family is originally rent-geared-to-income and through an income change increases to the market rent charge, there is a one year [...]

Our files are audited by both the City of Hamilton and Housing and by an independent auditor.  In order to continue to receive rent-geared-to-income subsidy, tenants are required to provide [...]

If you have a credit on your account as a result of an account adjustment or rent overpayment, simply subtract the credit from next month’s rent charge and pay the difference.  If the credit is [...]

Our office has contracted with an answering service to take weekend and statutory holiday calls.  If it is not an emergency, you have the option of just leaving a message, which will be retrieved [...]